We send our goods worldwide!
FREE SHIPPING for orders above 500 USD!

For orders below 500 USD following shipping costs apply
- EUROPE / DHL 17 USD
- SWITZERLAND / DHL 28 USD
- UNITED STATES / DHL 25 USD  
- REST OF THE WORLD / DHL 35 USD
Orders are processed within 1-7 business days.
In addition to the processing time, shipping takes up to 1-4 days.
Please also note that your order can be held at custom for a couple of days and that we have no control over this.

ORDERS ARE PROCESSED FROM
- Fisterra, Spain
Availability of products is not guaranteed. 
If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.
Buyer will receive a shipment confirmation email with the shipping tracking number. 
Expected arrival date 
- 2-10 days from the order date 

For international orders, a customs duty may be charged to you depending upon the country in which you reside. 
We may ship it as gift or commercial sample to avoid duty, but we cannot guarantee.
IMPORTANT: In any case BERENIK is not responsible for payment of this duty!!!

RETURNS ALLOWED 
ON ALL ITEMS - INCLUDING SALES MERCHANDISE
EXCEPT SAMPLES - SAMPLES CAN NOT BE RETURNED!

REFUND
We will refund you the money for the items that are returned within 7 days after receiving the goods. 
IMPORTANT: All items can not have been worn or altered and have to be accompanied by its original tags and you have to send us a tracking number for the return package.

Your return will be processed as soon as possible but allow up to 7 days for your refund to be processed after arrival of your return package.
PLEASE NOTE: after the refund process is initiated it can take several days to be refunded on your selected payment method, this depends on your banks policy.

We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.
We can also not refund you the shipping costs.

RETURN ADDRESS
Please inform us by email about the return with your order number and which items you want to return.
sales@berenik.com
We will send you instructions and a return address - It will be either in 
- SWITZERLAND
- SPAIN
Follow the instructions carefully that will be sent to you

RETURN SHIPPING COSTS
BERENIK is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. 

We accept the following payment methods in our online shop:
PayPal, Visa, Mastercard, American Express, Discover, JCB, Diners Club credit and debit cards
Banktransfer payments only on request, please contact sales@berenik.com